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Privacy Policy

Privacy notice and consent

This notice explains how information about you is collected and used by

Daisychain Benevolent Fund Ltd.


We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on:

  • the personal information we collect about you

  • what we do with your information, and

  • who your information might be shared with.


Who we are

Daisychain Benevolent Fund (‘we’ or ‘us’) are a ‘data controller’ for the purposes of the Data Protection Act 1998.  This means we are responsible for, and control the processing of, your personal information. The person responsible for how we handle personal information is

Greg Rowe, Director of Daisychain Benevolent Fund.


What information we collect?



When you use our website, we may ask you to give information in order to contact you.

These include:

  • Your Name

  • Your email address

Our website also uses cookies (see ‘use of cookies’ section below) and collects IP addresses (which means a number that can uniquely identify a specific computer or other device on the internet).



When you call a Daisychain Benevolent Fund premises, we may need to collect information which includes:

  • Your Name

  • Your Address

  • Your email address

  • Your telephone number


When you pop into a store and sign up to Gift Aid (By signing the Gift Aid Agreement) or become a volunteer, we will collect some or all of the following information:

  • Your Name

  • Your Address

  • Date of birth

  • National Insurance Number

  • Emergency contact

  • Telephone number

  • Medical needs


Personal information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

  • give consent on his/her behalf to the processing of his/her personal data;

  • receive on his/her behalf any data protection notices; and

  • give consent to the transfer of his/her personal data abroad.



Apart from volunteers, we do not knowingly collect personal data relating to children under the age of 16. If you are a parent or guardian of a child under the age of 16 and think that we may have information relating to that child, please contact us at Daisychain Benevolent Fund, Worcester, 01905 739087. We will ask you to prove your relationship to the child but if you do so you may (subject to applicable law) request access to and deletion of that child’s personal data.


How do we collect information from you?

We gather information directly from you face to face if you come to our site for information or to sign a Gift Aid agreement and over the telephone if you ring us to make an enquiry. We collect personal information via our website from the ‘contact us’. We collect this so that we are able to contact you regarding your enquiry. If you visit our shops, some personal data may be collected from monitoring devices and systems such as closed circuit TV (CCTV). We may monitor and record communications with you (such as telephone conversations and emails). We may do this for a number of reasons, such as to check the quality of our customer service, for training purposes, to prevent fraud or to make sure we are complying with legal requirements.

Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device such as a mobile telephone or tablet) when you use our website. We use cookies and on our website and may also use other similar tracking technologies such as web beacons, action tags, Local Shared Objects (‘Flash cookies’) or single-pixel gifs on our website. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify you individually. We use analysis software to look at IP addresses and cookies to improve your experience as a user of our website. We do not use this information to develop a personal profile of you. If we do collect personally identifiable information, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

You can set your browser not to accept cookies and its website will tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

Reasons we can collect and use your personal information:

We rely on a different lawful basis for collecting and using personal data in different situations.


Where you make enquiries about Daisychain Benevolent Fund with us before you become a supplier, we may need to collect personal information about you so that we can take steps to enter into a contract with you. Once you become a supplier, we need to collect and use personal information to provide services to you and to claim our right to be paid in return for our services under our standard terms of business/contract with you. This includes collecting and using personal information to:

  • Enable us to follow up on enquiries made by you

  • Manage any accounts you hold with us;

  • Contact you for reasons related to the service you have signed up for or to provide information you have requested;

  • Deal with payments;

  • Resolve any disputes or collect overdue payments.

If you apply for a job with us (including volunteering), we will collect and use personal information to process your application and check references. If you take a job with us, we will collect and use your personal information to enter into an employment contract with you and to administer the employment relationship, including making payments to you, accounting for tax, ensuring safe working practises, monitoring and managing staff access to systems and facilities, monitoring absences and performance.


Legal Obligations:

We collect and use personal information from our customers and staff to comply with our legal obligations. For example, when completing Gift Aid agreements so that we can comply with HMRC regulations.


When will we contact you?

We may contact you to let you know about any changes to the service you have signed up for or to provide information you have requested. Where you have opted to receive further information from us, we will invite you to participate in surveys about our services (but it is your choice if you wish to take part) and we will contact you for marketing purposes. You can tell us to stop contacting you for marketing at any time – see the section on your rights below. If you ask us to stop contacting you, you can also ask us to start again at any time.

When will we contact any other person about you?

If you provide us with details of any other person we can contact to discuss your account, we may contact that person and discuss and share the details of your account with that person and deal with that person in relation to your account as if that person was you. We may particularly want to do this if we are unable to get in touch with you for any reason. If you change your mind, you can email or write to us and have this person taken off your account as an alternate contact person (see ‘How can you contact us?’ below).


Who your information might be shared with:


We may disclose your personal data to:

  • service providers under contract with us to support our business operations, such as fraud prevention, debt collection, technology services and credit reference agents;

  • our insurers and insurance brokers if you need to be covered through us;

  • law enforcement or government agencies in connection with any investigation to help prevent or detect unlawful activity;

  • our business partners in accordance with the ‘Marketing’ section above;

  • any person or agency if we need to share that information to comply with the law or to enforce any agreement we may have with you or to protect the health and safety of any person;

  • any person who you have named as a person we can contact to discuss your account;

  • any person who is your agent or representative, such as the holder of a power of attorney, a legal guardian or person administering a will;

  • any person who we are negotiating with as a potential buyer of our business or property or if we are proposing to merge our business with another business;

  • credit card associations if specifically required;

If we pass data on to insurers, they may enter your data onto a register of claims which is shared with other insurers to prevent fraudulent claims. If we use an outside party to process your information, we will require them to comply with our instructions in connection with the services they provide for us and not for their own business purposes.


Keeping your data secure:

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those people processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We will use technical and organisational measures to safeguard your personal data, for example:

  • access to your account is controlled by a password and username;

  • we store your personal data on secure servers; and

  • any payment details are encrypted on the secure server.

While we will use all reasonable efforts to keep your personal data safe, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘How can you contact us?’ below).

Our website contains links to websites and applications owned and operated by other people and businesses. These third party sites have their own privacy policies and use their own cookies and we recommend that you review them before you provide them with personal information. They will tell you how your personal information is collected and used whilst you are visiting these other websites. We do not accept any responsibility or liability for the content of these sites or the use of your information collected by any of these other sites and you use these other sites at your own risk.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identify theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and leading businesses.


How long do we keep your personal information?

We will usually hold your personal information as a customer or employee on our system for the period we are required to retain this information by applicable UK law, currently 6 years from the end of our contract or 6 months after any unsuccessful job application, unless you have told us you want us to delete the information earlier.


What rights do you have?

Under the General data Protection Regulation you have a number of important rights. These include the following:

  • Request a copy of your information which we hold;

  • Require us to correct any mistakes in your information which we hold;

  • Require the erasure of personal information concerning you in certain situations

  • Require us to stop contacting you for direct marketing purposes;

  • Object in certain other situations to our continued processing of your personal information;

  • Restrict our processing of your personal information in certain circumstances;

  • Object to decisions being taken by automated means which produce legal effects concerning you or which might affect you significantly; and

  • Remove the personal information concerning you which you have provided us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations.

Further information on these rights is available from the Information Commissioner’s Office.

If you would like to exercise any of these rights please:

  • Email, call or write to us (see ‘How can you contact us?’ below)

  • Let us have proof of your identity and address ( copy of your driving licence or passport and a recent utility or credit card bill), and

  • Let us know the information to which your request relates, including any account or reference numbers if you have them.

We will not charge any fee for any of these services in most cases.

How to contact us

We hope that we can resolve any query or concern you raise about the way we use your personal information. Please contact us if you have any questions about this privacy policy or the information we hold about you.

If you wish to contact us, please contact us at the address below:


Daisychain Benevolent Fund

10a College Green




Changes to the privacy policy

This Privacy Notice was published on 7th May 2018 and last updated on 14th March 2019.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version.

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